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Sıkça Sorulan Sorular

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WE RESPOND TO ALL YOUR QUESTIONS REGARDING OUR COMPANY
We compiled frequently asked questions for our valuable visitors and present to you with answers.
What does “Keyhan” mean? Why did you prefer it as company name?
“Keyhan” is a word in Old Turkish, which is not in daily use now and means “the world, the globe”. Our company preferred this name to emphasize its objective to contribute to the integration of the individuals and entities in our country with the world.
What is the identity of your company?
Our company is an Ankara based family company with the status of limited company.
How can we obtain your services?
You can obtain our services from our branch offices as well as by supplying your scanned documents via e-mail or whatsapp or via file uploading page in our website wherever you are.
How to calculate the price of a translation?
Price of any translation project depends on several factors such as type of required translation (web site, personal letter, legal document, medical report, etc.), length of the text, number of copies requested and target language.

Each project differs in pricing, so the simplest way to determine the translation price is to scan your document and send it via e-mail to request a price offer. In this way, our customer representative reviews your document, determines the translation price and informs you.

How can I have my project translated?
Our work process can be summarized in five steps:

Scan your document by means of a scanner and send them via e-mail.

You will receive our price offer in half an hour.

Make the payment.

Follow the progress of your project online.

Download your translations to your computer.

As you see, it is quite simple!

How can I send my documents to you for translation?
So long as you can scan your document or take a legible photograph of it and send it to us via e-mail, you don’t have to leave your office or home for your documents that need to be translated and notarized. You can scan and send the document to us via e-mail; we can carry out the notarization, apostille, and other approval processes and return the document to you.

You can also choose the option to be called by us. We accept a series of file formats that you can send via e-mail.

Which types of files can I send?
You can send documents prepared in major desktop publishing program and word formats (jpeg, doc, .docx, .pdf, .rar, .txt, tif, .wpd, .zip, etc.) without any problem.
How long does it take to complete my translation?
Duration of the translation process depends on a series of factors such as target language, number of pages, content of the text, etc.

However, the simplest way to determine the duration required for completion of your translation project is for you to send an e-mail to request an offer concerning the price and required time for translation. In this way, our customer service representative will review your project, make a prediction concerning the necessary periof of time and get back to you immediately.

How can I pay the price of the translation?
Keyhan Translation currently accepts payments via bank transfer and eft.
Do you provide sworn translation services?
Keyhan Translation provides sworn translation services for diplomas and transcripts required for accreditation procedures, birth certificates required for procedures at civil registry, documents required for obtaining visa, personal documents such as marriage certificates and divorce decisions and corporate documents such as books of corporation and financial statements.
How do you guarantee confidentiality of my project?
Keyhan Translation Service is conscious of the importance of confidentiality concerning your project and will implement the highest professional and ethic standards to ensure the content of your project to remain confidential. Your projects that require confidentiality will not be assigned to translator who are employed externally and such projects will be completed only by our in-house translators that work in our offices under measures of confidentially. We sign confidentiality agreements with companies that we have a long-term collaboration with.
Can we get information about your services and products?
Our company provides translation, interpretation, sworn translation, simultaneous and consecutive interpretation services for technical, legal, medical, commercial and academic contents.
For how long have you been offering this service?
Our company carries on business in the fields of translation, interpretation and sworn translation since 1997.
Where can we purchase your services?
Our company has branch offices in Ankara Kızılay; İstanbul Mecidiyeköy, Bakırköy, Beylikdüzü, Esenyurt, Bursa and İzmir. However, thanks to internet, we provide country-wide and worldwide service.
Do you have online sales?
Yes, we have online sales; for this our customers just need to send their scanned documents to us via e-mail. We can also providenotarized translations of the documents sent to us in this manner.
Can we make a claim for return/replacement? What are the applicable procedures?
In case you are not satisfied with the quality of the translation or you think there are errors therein, we provide necessary editing and deliver the translation to you free of charge if you send your document to us via appropriate channels.
Are your products under any warranty?
Our company has ISO quality certificates. We offer translation service by means of qualified translators who have been working in translation field for long years and who are members of Translators’ Association of Turkey. Our company executives are also translators themselves. We guarantee the quality of our services in this way.
How long does it take to deliver the products?
Period of time needed for delivery of your translations varies depending on factors such as target language and requested service (notarization, apostille, etc.). In order to find out about the soonest delivery time possible, you just need to send your files and documents to us.
Which regions can you make delivery to?
Our company provides service across Turkey and to abroad by means of courier and cargo companies. In addition, you can receive your translations through our offices in Ankara Kızılay, İstanbul Mecidiyeköy, Bakırköy, Kadıköy, Levent, Zincirlikuyu and Bursa.
Which courier company do you work with?
Şirketimiz MGN Kargo, Yurtiçi Kargo, PTT Kargo ile çalışmaktadır.
Is delivery cost paid by the receiver? If so, how much does it cost?
Kargo ve kurye ödemesi şirketimiz tarafından yapılmaktadır.
How can we track our cargo and our order?
You can track cargo status via the receipt number we will provide you. Furthermore, we will instantly notify you about the status of your order via contact information you provide us.
Do you grant distributorship or franchise?
We don’t grant distributorship, but we are ready to support persons and companies that are planning to turn towards language services and wish to open a translation office in their own region excluding İstanbul, Ankara, Bursa and İzmir by providing them with translations that are ready to be delivered to the customer.
Do you deliver catalogues/leaflets about products and services?
In case of request, our leaflet will be delivered to you within one day.
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